Refund policy

Return, Refund & Cancellation Policy

We want you to have a smooth and worry-free experience with Sora Nest.

Order Cancellation

Orders can only be cancelled before they are shipped. Once an order has been shipped or dispatched from our facility, it cannot be cancelled.

To request a cancellation before shipping, customers must contact us at soranestco@gmail.com with their order details and a valid reason for cancellation.

Cancellation requests will be reviewed, and once approved, the order will be cancelled and the refund (if applicable) will be processed as per our refund policy.

Returns & Replacements

Due to the nature of our products and quality standards, we do not accept returns once the product has been delivered, opened, or used.

Returns or replacements are only accepted in cases where the product received is:

• Damaged during delivery
• Defective
• Different from the item ordered

Damaged, Defective, or Wrong Product

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery with clear photos/videos of the issue.

After verification, we will arrange a replacement or refund as applicable.

Refunds

Approved refunds will be processed within 5–7 business days to the original payment method.

Cash on Delivery (COD) refunds will be processed via bank transfer.

Non-Returnable Items

The following items are not eligible for return:

• Used or opened products
• Products without proof of damage/defect
• Items returned without prior approval
• Orders where the customer changes their mind after shipping or delivery

For any questions or support, contact us at:
soranestco@gmail.com